FAQ

Orders and delivery

How long does delivery take?

We send orders out on the same day or the next day. Counting from the day you order, delivery takes about 1 to 3 working days in West Malaysia, about 7 working days in East Malaysia (Sabah, Sarawak and Labuan) and about 5 working days to Singapore. These are estimates and can change with the courier.

Which courier do you use?

J&T Express.

How do I get my tracking number?

We email your tracking number once your order ships. If you do not see it, message us on WhatsApp and we will send it to you.

How much is delivery?

West Malaysia: RM8. East Malaysia (Sabah, Sarawak and Labuan): RM20. Singapore: RM30. Delivery is free for West Malaysia orders above RM75, and for East Malaysia and Singapore orders above RM150.

Can I order in bulk for a wedding or event?

Yes, message us on WhatsApp for a quote. Delivery for bulk orders in West Malaysia usually costs RM50 to RM100, depending on the location and the size of the order. We do not take bulk orders for East Malaysia.

Do you deliver outside Malaysia?

We deliver to Singapore. Delivery is RM30 and takes about 5 working days.

How does the free 2ml work?

Orders from RM40 get one free 2ml body perfume, one per order. We pick a scent you do not have in your cart yet, and you can change it in your cart before you check out.

Perfume

What is in your perfume?

Fragrance oils, fixative, maturation agent, ethanol and distilled water. Ethanol is the solvent.

How long does the scent last?

The scent is usually noticeable for about 3 to 5 hours, depending on your skin and the weather.

Which size should I choose?

The 2ml is a small discovery size, good for finding the scent you like. The 10ml is a travel size. The discovery set has one 2ml bottle of each of the four scents.

Returns

Can I return or exchange perfume?

No. We do not accept returns or refunds for perfume, even if it is unopened and in its original packaging, unless the item is defective, incorrect or damaged on delivery. We review every report case by case.

What if my order arrives damaged or incorrect?

Message us on WhatsApp within 48 hours of receiving your order. We need your order number and a complete unboxing video that shows the parcel being opened and the damaged or incorrect item. Photos are welcome as extra evidence. We will review the case and offer a solution, such as a replacement or a refund.

What if my parcel cannot be delivered?

If a parcel comes back to us because of a wrong address, failed delivery attempts or because it was not collected, we will contact you to arrange redelivery. Extra shipping fees may apply and are paid by the customer. If the courier or Feliz caused the problem, we will review the case and find a fair solution.