Refund policy

Returns and refunds

Last updated: [date]

Returns

Perfume is a personal product. We do not accept returns or refunds for perfume, even if it is unopened and in its original packaging, unless the item is defective, incorrect or damaged on delivery. We also do not accept returns or refunds for a change of mind.

Damaged, defective or incorrect orders

Please tell us within 48 hours of receiving your order. Message us on WhatsApp with:

• your order number
• a complete unboxing video that shows the parcel being opened and the damaged or incorrect item (required)
• photos of the item and the packaging, as extra evidence

We will contact you to understand what happened and review the case. Depending on the situation, we may offer a replacement or a refund.

Refunds

If we approve a refund, we process it within 1 to 3 business days and send it back to the original payment method.

Delivery fees are not refundable, except when your order arrives damaged, defective or incorrect. In that case we refund or resend at no cost to you.

Your rights

This policy does not affect your rights under Malaysian consumer law. [Have this clause reviewed.]

Contact

WhatsApp: +60 11-5667 5131. Email: feliznaturalofficial@gmail.com.